Privacy Policy

This Privacy Policy describes how TrustOffice (we, us, or our), operated by AgenticTrust, collects, uses, and protects information when you use the TrustOffice website at trustoffice.app and the TrustOffice application at app.trustoffice.app (together, the "Services").

1. Information we collect

We collect information you provide directly to us, including:

• Account information (name, email, password)
• Trust and entity information you enter
• Governance records, minutes, and documents
• Payment information (processed by our payment provider)
• Communications you send to us

2. How we use your information

We use the information we collect to:

• Provide, maintain, and improve the Services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities

3. Information sharing

We do not sell your personal information. We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and email delivery. These providers are bound by contractual obligations to keep information confidential.

4. Data security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. All data is encrypted in transit using TLS/SSL.

5. Data retention

We retain your information for as long as your account is active or as needed to provide you services. After account cancellation, you retain full access for 30 days. Your data is available for reactivation for 90 days, after which it is permanently deleted unless we are legally required to retain it.

6. Your rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Export your data
• Opt out of marketing communications

7. Cookies and tracking

We use cookies and similar technologies to collect information about your browsing activities. You can control cookies through your browser settings.

8. Changes to this policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, providing additional notice.

9. Children's privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will delete it.

10. U.S. State Privacy Rights

If you are a resident of certain U.S. states, you have additional privacy rights under state law. The following describes your rights by state:

California (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to know what personal information is collected, request deletion of personal information, correct inaccurate personal information, opt out of the sale or sharing of their personal information, and not be discriminated against for exercising these rights. We do not sell or share your personal information. You may designate an authorized agent to make requests on your behalf. We will respond to verified requests within 45 days.

Utah (UCPA)

Under the Utah Consumer Privacy Act (UCPA), Utah residents have the right to access their personal information, request deletion, correct inaccurate information, opt out of targeted advertising, and not be discriminated against for exercising these rights.

Virginia (VCDPA)

Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents have the right to access their personal information, correct inaccurate information, request deletion, opt out of targeted advertising, and receive protections for sensitive data, including data that reveals racial or ethnic origin, religious beliefs, health information, and precise geolocation.

Colorado (CPA)

Under the Colorado Privacy Act (CPA), Colorado residents have the right to access their personal information, correct inaccurate information, request deletion, opt out of targeted advertising, and receive protections for sensitive data. You may exercise these rights through a universal opt-out mechanism where available.

Connecticut (CTDPA)

Under the Connecticut Data Privacy Act (CTDPA), Connecticut residents have the right to access their personal information, correct inaccurate information, request deletion, opt out of targeted advertising, and receive protections for sensitive data.

To exercise any of these rights, contact us at contact@trustoffice.app. We will respond within 45 days.

11. Contact us